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I tested the URL you are opening,
http://www.botlibre.com/livechat?embedded=true&id=15334181&chat=true&application=5157353878745195105&background=%23fff&prompt=You+say&send=Send
and it works fine in Chrome, and Firefox.
Perhaps send a screen shot or video of what you are seeing to [email protected]
Also, in your browser show the dev console and check for any errors in the log.
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